Third Fitbit charge 5 DEAD. Maybe the forth, i lost the count

[chcho_baires]

Since I've bought fitbit charge 5, i had problems. Instead of recognize a malfunction in the product, from Fitbit they try to blame me for an incorrect use. I think this is the third fitbit charge 5 that stop syncronized and turn in black screen. I tried to restart etc etc and nothing. I think it's the third time, but muybe it could be the forth. One bought in Amazon, another in Argentina, another sent by Fitbit... I am tired of begonning cases and cases for the same problem. Am I the only person in the world that describes that problem? NO. So, be sincere and tell people that some equipement has problems. 

[Talahthas]

@chcho_baires Sorry to hear about your previous experiences with the Charge 5. I know that doesn't make things better for you in this respect, but I can confirm at least two Charge 5 in my family that didn't have had any issues so far.

To help you and hopefully regain your trust: Have you tried restarting your Charge 5 using the following procedure?

1.) Connect your Charge 5 to the charging cable which is connected to a power supply.

2.) Press the Button on the flat end of the charging cable 3 times pausing for 1 second between presses.

3.) Wait 10 seconds to see if the Fitbit logo appears on the display.

I'll keep my fingers crossed. 🤞

[chcho_baires]

Thanks. I did that procedure with ALL the fitbit charge 5 that I had but NEVER worked. Once it turns down with black screen, I couldn't use it again. A few days ago, there was a red light behind screen, when it is usually green... and do nothing