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Third time my Charge 5 has died and can’t contact Fitbit

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‎08-29-2023 12:21

‎08-29-2023 12:21

This is the third Fitbit charge 5 I have had in 9 months which has died. I was online to the Fitbit representative last night for an hour - he was blaming the apple update. I have since done the apple update and the Fitbit is still dead. Now I can’t reach anyone to help me. So over it. I will persist as it’s still in 12 month warranty, but how crap is a product to have it die 3 times in 9 months????

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‎08-29-2023 15:33

‎08-29-2023 15:33

Good to see you for the first time in the community @natalielouises.

Thank you for taking the time to share the experience with Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. Please keep in contact with them, as they already have a case number they will let you know how to proceed. 

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