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Time is wrong Charge 5

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‎03-25-2022 11:17 - last edited on ‎03-26-2022 07:25 by Moderator Alum

‎03-25-2022 11:17 - last edited on ‎03-26-2022 07:25 by Moderator Alum

It's 1115 AM in Arizona. We're on MDT, clocks the same as California.

My Charge 5 says it's 615 PM on the same day.

 

Checked my account, it is on Arizona MDT time. 

I restarted my FitBit - no change

I plugged it into the charger - no change

 

Any other ideas on how to fix this ASAP?

 

 


Moderator edit: subject updated for clarity

Best Answer
2 REPLIES 2

‎03-26-2022 07:24

‎03-26-2022 07:24

Hi, I appreciate all the details that you've provided about this inconvenience with your Charge 5 and the troubleshooting steps that you already tried, @moriahpulver.  

 

In addition to the restart procedure that you already tried, please try the following steps as well: 

 

  • Try selecting a different time zone in the app
  • Sync your device
  • Go back to your preferred time zone again (for Arizona)
  • Sync your device again to save the changes
  • Make to turn off the Automatic time zone option as well, you can find more information in this article. 

Hope this helps, I'll be around. 

 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎03-26-2022 07:37

In response to DavideFitbit

‎03-26-2022 07:37

Thank you for this info. I will keep it in mind if this happens again.

 

Late last night, I noticed that my FitBit wasn't syncing. It does this sometimes...so I turned off BluTooth and turned it back on. Then I force quit the app. When I reopened the app, I felt a vibration on my wrist...voila! the time had corrected itself!

 

Best Answer