Timer and stopwatch freezing after some time

[SunsetRunner]

I always wore a separate casio watch to use as a stopwatch with my Charge 4, and I hoped the Charge 5 always on display could replace the Casio.

It worked fine as a stopwatch until I went over 60 minutes. Because the always on display goes dim but still visible, and when you flick/tap it fully illuminates.

Pre 60 mins the stopwatch continues to tick in dim mode, so you can see the time without having to do the full flick motion.

However, post 60 mins, the stopwatch freezes, so you have to flick your wrist every time, which is very annoying.

[SunsetRunner]

Here is a youtube video of the same problem with the workout timer - this happens after 60 mins on each of my Charge 5s (original purchase and warranty replacement)

https://youtu.be/8EncHNZH62I

[WIC7]

Sometimes my charge 5 will freeze after using one of the exercise programs. It simply stops counting. I check all the setting and make sure the exercise program is ended and after

some time it starts counting again?

any idea what’s wrong. 

[DavideFitbit]

Hi everyone!

I wanted to thank you all for your participation in this thread. It seems that no other new users have been reporting this inconvenience for a while with the Charge 5 and the timer/stopwatch feature, so I will be closing this thread. 

If you are experiencing an issue with your Charge 5 device, please know that you can always start a new thread in the Help Forums to receive help from the Community. You can also check our Help Site where you'll find information about our products and features, as well as troubleshooting steps. Your feedback is truly appreciated, and we'll continue working to improve the Fitbit experience.

Have a good day.