Track heart rate and oxygen Charge 5

[Alyssa24]

How do I track my heart rate,rhythm and oxygen in my sleep on Charge 5?

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Hello how do I track my oxygen and hr while im asleep? It didnt work. That's why I bought it. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Alyssa24. 

Thank you for your inquiry about the Charge 5 and these features you mentioned earlier. 

To track your heart rate information during your sleep, you will only need to wear your device at night following these recommendations.

Regarding the SpO2 option or Oxygen Saturation, keep in mind this option is automatically added for users in select countries. Make sure your device is running the latest version. For more information on updating your tracker, see How do I update my Fitbit device? For more information on the availability of Fitbit SpO2, see fitbit.com. 

If you removed the SpO2 app from your device, reinstall it in the Fitbit app on your phone:

1. With your Fitbit device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Gallery > Apps tab.
3. In the list of apps, tap SpO2 > Install > Install.

You should be able to see your SpO2 trends in the Health Metrics tile in the Fitbit app on your phone. To get SpO2 information, you need to: 

1. Wear your device for at least a full day, including to sleep at night.
2. In the morning, open the Fitbit app and tap the Health Metrics tile.
3. Swipe up to find the Oxygen Saturation (SpO2) tile.

You can find other details about this feature here as well. 

Hope this helps. 

[Alyssa24]

Where's the apps tab

[Alyssa24]

Spo2 still doesn't work. 3rd night nothing no data. No help passed off. I need the information of my Spo2 and what iys doing through the night. Taking this back to the store and finding a reliable watch 

What is a good watch i can rely on this one not tracking my spo2. I've trouble shot everything with customer service. I need to know heart rate and oxygen all night long. I'm so mad!!!

[Odyssey13]

Hi @Alyssa24  the apps tab on your phone. 

[DavideFitbit]

@Alyssa24 Thank you for your reply and for all the feedback provided about this. I'm sorry to see that you're still having this problem. 

I've been informed that you were able to get in touch with the Customer Support team again for further assistance with this. In this case, they will let you know how to proceed and I recommend that you continue the communication with them. 

See you around. 

[Alyssa24]

It doesn't work. No one has helped me

 it doesn't work no one has helped me. It does not show what my oxygen did all night long. I need to know the numbers . Done all the trouble shooting. Nothing works 

[DavideFitbit]

@Alyssa24 It seems that you already have a case created and that you were able to get in touch with the Customer Support team again. 

In this case, I recommend that you continue the communication with them so they can let you know what are the options available for you. You can also click here to get connected. 

Thanks again for sharing your feedback about this.