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Tracker not recording sleep and heart rate

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‎04-16-2023 06:27

‎04-16-2023 06:27

Several days ago my Charge 5 stopped tracking sleep and also heart rate. None of the suggestions to other people with the same problem made any difference. My tracker is only 3 mo. old. Something is wrong.

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‎04-16-2023 06:33

‎04-16-2023 06:33

Several days ago my Charge 5 stopped tracking sleep and also heart rate. None of the suggestions to other people with the same problem made any difference. My tracker is only 3 mo. old. Something is wrong. It is synched to IPhone which is working fine.

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‎04-16-2023 08:12

‎04-16-2023 08:12

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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