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Two Charge 5 die after warranty

‎07-10-2025 13:06 - last edited on ‎07-12-2025 20:12 by Fitbit Moderator

‎07-10-2025 13:06 - last edited on ‎07-12-2025 20:12 by Fitbit Moderator

I bought my first Charge 5 in October 2022. In January 2024, the screen stopped working suddenly. After multiple attempts to restart/reset it and even with the help of Fitbit's technical support, it never worked. After several weeks of discussions and negotiations with Fitbit, they decided to send me another one for free.

Yesterday, this other Charge 5, after another year+2-3 months, stopped working... Just after the warranty. Does Fitbit control the death of its watches? Really disappointing quality...

 

Moderator edit: clarified subject

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1 REPLY 1

‎07-12-2025 20:11

‎07-12-2025 20:11

Welcome back to the community @olidesy. 

Thank you for taking the time to share all this information with me regarding the devices that you have been using during this time. 

My sincerest apologies regarding the issues you experienced with both devices. I understand your frustration and regret any inconvenience this may have caused.

We design and manufacture our products, including all components, for durability. However, it is not possible to guarantee that issues will not arise over time, which is why our Warranty Policy is structured to provide the broadest possible coverage.

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