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Unable to add card in Fitbit pay on Charge 5

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‎11-07-2023 15:43 - last edited on ‎11-08-2023 07:23 by Fitbit Moderator

‎11-07-2023 15:43 - last edited on ‎11-08-2023 07:23 by Fitbit Moderator

Card: BBVA Visa credit card

Device: Charge 5

Phone: Iphone 11

I've been trying to add my BBVA Visa credit card from Argentina to my Fitbit Charge 5, but it keeps showing me the same error. I tried calling the bank, but they told me they couldnt find the problem. I can use my BBVA card from Google Pay, but I cant add it to mi FItbit watch.

The error it shows says:

"Couldn't finish card setup to pay in stores
Unfortunately your device won't be able to make contactless payments using this card. To resolve this, contact your bank."

But it also says:

"Your card is saved to your Google Account, so you can still pay online and across Google."

Zazupdv_0-1699400525723.png

 

 

Moderator edit: edited title to clarity

 

Best Answer
1 REPLY 1

‎11-08-2023 07:25

‎11-08-2023 07:25

Hello, @Zazupdv Welcome to the Fitbit Community!

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

If you have any other questions about your Fitbit device or services, visit our help center.

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