Unable to add cards to Fitbit Pay for Charge 5

[TonyT46]

I've used Fitbit Pay on my previous Fitbit Charge 4 and had no issue adding cards. When I try on my new Fitbit Charge 5 I'm finding that I can ad my card for the NAB bank but when I try to add a 2nd card, a Westpac Mastercard, I get the error "Unable to connect to your issuer". 

I've successfully added this card to my IPhone Wallet so what is problem with this Fitbit?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @TonyT46 , welcome to the community, I had a similar problem, I found repeated attempts eventually work. Bear in mind it takes two to tango and it may just be a glitch with your bank's response.

Cheers

[N8teGee]

Hi @TonyT46.

Have you confirmed that the card is supported by Fitbit pay? 

Fitbit Pay supported Banks

Apple pay isn't Fitbit Pay, and just because one supports the card doesn't automatically mean the other does. 

[TonyT46]

Hi – yes I checked the Australian banks that Fitbit supports and Westpac is one of them. I was able to set up my card on my previous Charge 4.

Sent from Mail for Windows

[TonyT46]

Hi Gr4ndp4 – I have tried multiple times over multiple days but with no luck, As I said I was able to set up this card on my Iphone yesterday.

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[Slippery1]

I have been having trouble in the UK. Deleted device, unpaired,  rebooted. Done everything support have asked of twice. Still cant get card added. This is after having to get special credit card that I didn't want only because its the only card issuer fitbit are associated with in the UK. Extremely frustrated and disappointed with all this to and throwing with support as well. Surely someone should know where the issues is. Too much trail and error and mainly hit and bloody miss with fitbit support 

[TonyT46]

HI Slippery1,

Agree. I'm really disappointed with this charge 5 when compared to my old charge 4. I can't even add new apps as I get the error "can't connect to device". NOT HAPPY 

[N8teGee]

I haven't got a Charge 5 so can't check myself, but is it possible to go into the Fitbit app - Profile picture (tap on) - Charge 5 - Apps, and then uninstall the wallet app and then reinstall?

I agree though, if a card is supported it should work without all these issues.