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Unable to charge my Charge 5

‎04-30-2025 14:15 - last edited on ‎04-30-2025 16:41 by Fitbit Moderator

‎04-30-2025 14:15 - last edited on ‎04-30-2025 16:41 by Fitbit Moderator

Screen went completely blank, tried to connect and charge - not responding, noticed a red light appearing on the underside? 

 

Moderator Edit: Clarified subject.

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‎05-02-2025 13:03

‎05-02-2025 13:03

Welcome to the Fitbit Community, @Paulej. I'm sorry to hear that your Charge 5 went completely blank. Thank you for letting us know about the red light on the underside. I'll be happy to assist.

Please follow the steps of help article: Why isn't my Fitbit device's battery charging?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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