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Unable to complete Charge 5 warranty claim

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‎07-08-2024 20:57 - last edited on ‎07-25-2024 15:23 by Fitbit Moderator

‎07-08-2024 20:57 - last edited on ‎07-25-2024 15:23 by Fitbit Moderator

  • I originally called in around 2 or 3 weeks ago for the warranty claim. It was filed. I got the case number and email and waa told to look for an update email soon. Never got it so called back got the new case number with the email advising "’Ive processed your request and you'll get an update soon." got nothing. So emailed a reply and they filled a new case number same email came again. So i said ok your email states: " ill get an update soon" never got it so called again and a rep redid it and got new case number again and new email saying the same thing. So i emailed back asking how long is "soon". No reply waited 2 days emailed again stating i have yet to recieve the "soon update  nor instructions to place the replacement order nor instruction and a way to ship the broken one back. The last case ( i found in help under the app) just states in progress for 1 week now!  Funny thing is that didnt show up until i emailed another time asking about the case and when ill get the update. This was a purchase from walmart i have the receipt and only owned it 3 months now. Its screen flaked out no water use, no drops, scatches etc. Any help on what to do now is greatly appreciated!

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎07-09-2024 03:34

‎07-09-2024 03:34

Hi, @Tryon465  I have flagged your post for Moderator attention so hopefully someone will be along soon to nudge the Support Team and advise you of next steps.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎07-09-2024 12:16

In response to Julia_G

‎07-09-2024 12:16

Thanks!
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0 Votes

‎07-25-2024 15:32

In response to Tryon465

‎07-25-2024 15:32

Hi there, @Tryon465. @Julia_G Thanks for the heads up!

@Tryon465 Thanks for the detailed information, and your patience while contacting our Support team regarding your Charge 5. I understand how frustrating this has been for you, and I apologize for this experience. Every feedback shared by our members never goes unnoticed as it helps us to continue improving, so please know yours won't be the exception.

I went ahead and contacted our team so they can review your case and provide you with an update. You'll receive an email from them soon, so make sure to keep an eye on your inbox, spam and junk folders.

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0 Votes