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Unable to log in in order to sync Charge 5

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Hi, I've spent just about a day trying to log in to my dashboard.  On my phone I can't get past the sign in page, but when I sign in using Fitbit I get told that I can't because I haven't moved my account to Google and then I'm told to sign in to Google, and when I sign in to Google I get told to sign in first with my Fitbit password.  I have reset my passwords dozens of times today.  I think Fitbit is going back to an old fitbit I owned years ago.  The email address I had then isn't in use any more.  How on earth do I get my fitbit to work?  I've also tried rebooting everything - phone, fitbit etc.  and I think I've emptied my Google cache though I'm not sure if that worked either.

 

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