04-28-2024
21:53
- last edited on
11-28-2024
09:39
by
LizzyFitbit
04-28-2024
21:53
- last edited on
11-28-2024
09:39
by
LizzyFitbit
Hi, I've spent just about a day trying to log in to my dashboard. On my phone I can't get past the sign in page, but when I sign in using Fitbit I get told that I can't because I haven't moved my account to Google and then I'm told to sign in to Google, and when I sign in to Google I get told to sign in first with my Fitbit password. I have reset my passwords dozens of times today. I think Fitbit is going back to an old fitbit I owned years ago. The email address I had then isn't in use any more. How on earth do I get my fitbit to work? I've also tried rebooting everything - phone, fitbit etc. and I think I've emptied my Google cache though I'm not sure if that worked either.
Moderator Edit: Clarified subject