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Unable to set up Charge 5

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‎10-13-2022 20:05 - last edited on ‎10-18-2022 16:40 by Fitbit Moderator

‎10-13-2022 20:05 - last edited on ‎10-18-2022 16:40 by Fitbit Moderator

When I try to set up I get the message that my e mail address has been previously used for a fitbit. This is not correct as I have not used the address before.

How do I get Fitbit to sort this out so that I can use my new charge 5

 

 

Moderator edit: updated subject for clarity. 

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1 REPLY 1

‎10-17-2022 06:05

‎10-17-2022 06:05

Hello @DJR123 and welcome to the Community.  I apologize if I'm misreading your post.  It sounds like you are trying to set up a new account.  That's the only reason I can think of for that message.  I looked at your profile and can see that you joined Fitbit in April 2022, so you already have a Fitbit account.  Did you use that email in April?  If so, you need to log in to that account.  You will get a prompt to change your password if you forgot it or don't have it saved on your phone.  Once you log in to that account, tap on your profile avatar > select the +Set Up a Device option and follow the prompts.

 

 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer