Unable to synch my Charge 5

[SBejai]

• Unable to synch my Charge 5 Fitbit to my app on my phone. My blue tooth is on. I have tried resetting my Fitbit and it is still not synching. I Un installed & re installed my app on my phone. I'm so frustrated

Moderator edit: subject updated for clarity

[DavideFitbit · Accepted solution]

Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5 @SBejai.

If you haven't done so already, please try the following steps that have been useful for other users as well: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around. 

[jfe]

Force quit the Fitbit app and then opening the app is mostly what is needed in my experience. I must do it on a weekly basis, but it is not a big deal once I get used to the procedure.

[FLCRICKET]

It took me over an hour to do mine! I had to reset the device and restart the Bluetooth umpteenth times until it finally connected! I even reset my Data Connection to try to get a better signal thinking maybe that was the issue. 

I had to reconnect my device because it was deducting steps! I lost all my steps for today. Every time it synced with the App it would deduct my steps and my delete workout! This is the second time in two weeks that the App has done this to me!

[DavideFitbit]

@jfe @FLCRICKET Thanks for taking the time to share your feedback and experience with this. 

It's great to know that your device is now syncing. Let me know in case you continue to experience the same issues after all the steps suggested earlier. 

Thanks again for all the comments and feedback provided about this. 

[Frostinator588]

I've been having problems with my Charge 5 not charging and dead battery.  Tried the steps above and nothings working. 

Moderator edit: format

[SunsetRunner]

Trouble is I have to do this every time to get any data on my Charge 5. Complete rubbish 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Frostinator588 @SunsetRunner. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and for confirming that you already tried the troubleshooting steps suggested. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

See you around.