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Unable to use ECG app, Charge 5 keeps asking to install it

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‎11-26-2023 05:34 - last edited on ‎11-28-2023 10:16 by Fitbit Moderator

‎11-26-2023 05:34 - last edited on ‎11-28-2023 10:16 by Fitbit Moderator

App confirms ECG app is installed. Device keeps telling to install. Unable to make ECG. 
already restarted device but did not solve issue. 

 

Moderator edit: edited title to clarity.

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1 BEST ANSWER

Accepted Solutions

‎11-28-2023 10:15

‎11-28-2023 10:15

Hello, @MML2 Welcome to the community.

Thanks for informing me about this situation with the ECG app on your Charge 5. It's kind of weird the device keeps asking you to install it since you have already installed it. Can you try these steps, please?

- Uninstall the ECG app, for more info click here.
- Restart your Charge 5.
- Install the ECG app and try to use it.

If the situation continues, let me know, and tell me what message you get whenever you try to use ECG, please.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-28-2023 10:15

‎11-28-2023 10:15

Hello, @MML2 Welcome to the community.

Thanks for informing me about this situation with the ECG app on your Charge 5. It's kind of weird the device keeps asking you to install it since you have already installed it. Can you try these steps, please?

- Uninstall the ECG app, for more info click here.
- Restart your Charge 5.
- Install the ECG app and try to use it.

If the situation continues, let me know, and tell me what message you get whenever you try to use ECG, please.

Best Answer
0 Votes