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Unexpected turn off Charge 5

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‎03-09-2022 14:26 - last edited on ‎03-10-2022 05:55 by Moderator Alum

‎03-09-2022 14:26 - last edited on ‎03-10-2022 05:55 by Moderator Alum

Hi,

I've had my Charge 5 for 4 months now and it happened a dozen times that unexpectedly shut down even though the battery was at 50-70%.☹️
Does anyone of the forum members know how to fix this?

Many thanks for hints

 

 

Moderator edit: format

Best Answer
1 REPLY 1

‎03-10-2022 05:54

‎03-10-2022 05:54

Hi,  welcome to the Fitbit Community forums, @JTad.

 

Thank you for all the information that you've shared about this inconvenience with your Charge 5. 

 

Please let me know if when the Charge 5 turns off, you are able to turn it back on or the screen stays completely black and unresponsive. In the  meantime, make sure to complete a three pulse restart: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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