Vibration not becoming stronger Charge 5

[Timicus]

I just got a Charge 5 and I’m very disappointed to find the vibration not changing at all when I change it from normal to strong. I think I’ll send it back as it doesn’t wake me up in the morning and I have missed calls today. The vibration is just too weak. 

Moderator edit: format

[DavideFitbit]

Hi, thanks for sharing that you've been having this inconvenience with your Charge 5, @Timicus . 

If you already tried adjusting the vibration strength on the device's settings, please make sure that you've tried restarting your device using the charging cable as well: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Let me know if you notice a different in vibration strength after the restart and after you change the settings one more time. 

I'll be around. 

[Timicus]

Sadly, it just doesn’t wake me up in the morning, so I’ll have to send it back. I can’t recommend anyone who uses this as an alarm clock buys one of these. 

[DavideFitbit]

@Timicus Thanks for sharing this update. 

I'm sorry to see that your alarm isn't waking you up in the morning. If you haven't done so already, I would recommend that you vote for this idea posted in the Feature Suggestion board of the Community, since this section is regularly monitored by the team of developers: Increase alarm vibration sensitivity and duration on Charge 5. 

Thanks again for sharing all your feedback and comments about this.