Want to return my new Charge 5

[jayv.gan]

Unfortunately, the brand new paid for by me charge 5 that I received this
morning doesn't work at all. No pairing, no lights, no logo. More hoops to
go through with troubleshooting which didn't work. Now I'm waiting for an
email about the warranty returns. No idea what that means because I haven't
received the email. Case no. 43868383 Really saddens me to have so many
problems with fitbits. Don't know how long to wait?

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us and for your question @jayv.gan. 

We don´t have an estimated time for the return emails but keep an eye to your inbox. You can check the Return Policy here.

Keep on visiting the forums. 

[jayv.gan]

Received an email asking for information and I've replied but so far still haven't received the returns advise or address. 

Please help 🙏 

Thank you 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you haven't received the returns advise or address @jayv.gan. 

Please wait until our Support Team sends you the information or return label. 

Keep on visiting the forums.