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Warranty claim on Charge 5

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‎02-02-2022 01:39 - last edited on ‎02-04-2022 06:06 by Moderator Alum

‎02-02-2022 01:39 - last edited on ‎02-04-2022 06:06 by Moderator Alum

I have many problems with the Charge 5 since I bought it in September last year.  I finally got customer services to agree to replace it.  That was 2 weeks ago!! I was told to return the device, which I did and it arrived at its destination the very next day.  I was told that I would get a brand new boxed device sent out as priority.  I have had to chase customer service every step of the way.  I was asked what I had returned so that the right bits could be sent to me!! WRONG!  Eventually a new order was processed but not as priority, the device now appears to be stuck with the carrier 

The item was handed over to the International Logistics Center on 28.01.2022 to be forwarded to United Kingdom of Great Britain and Northern Ireland. Further information is also provided by the website of the country of destination.

There is no further tracking information available.  What is going on here? Come along Fitbit get this sorted, I am one very unhappy customer right now.

Has anyone got any suggestions how I can get this sorted?  So far customer service is about as much use as a chocolate tea pot.

 

 

Moderator edit: format

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‎02-04-2022 06:04 - last edited on ‎04-03-2024 05:05 by Fitbit Moderator

‎02-04-2022 06:04 - last edited on ‎04-03-2024 05:05 by Fitbit Moderator

Hi, thank you for all the details that you've shared about this issue with the replacement process, @SunsetRunner.

I'm sorry to see that you still haven't received your device. Thank you for all the feedback and comments that you've provided. 

I've been informed that you've contacted the Customer Support team again for further assistance with this. In this case, they will let you know how to proceed. Since this is about a shipment process, I do recommend that you continue the communication with them so they can provide you with more information about the status of the shipping process. Click here to get connected

I understand your frustration and appreciate all the feedback that you've shared. 

Davide | Italian and English Community Moderator, Fitbit


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