Watch screen of charge 5 is not working anymore… o hear the sound of charging but the screen is blac

[Dianavlo]

Watch screen of charge 5 is not working anymore… o hear the sound of charging but the screen is black 

[Talahthas]

@Dianavlo Welcome back to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. As a first step I'd suggest restarting your device following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

I'll keep my fingers crossed.

[DMAFUNK]

Same issue here.  The reset proposed did not work. Help please 

Not working - had a flash of the screen but gone black again 

[DavideFitbit]

Welcome to the Community forums, @Dianavlo @DMAFUNK. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

In addition to  the 3 pulse restart procedure using the charging cable, please make sure to try the following: 

1. Follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tap to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[Talahthas]

Is your Charge 5 still tracking activities? Please check this by syncing with the Fitbit app on your phone. If it does, there might be a hardware issue concerning the display. In this case I'd suggest contacting Fitbit support to get further assistance:

Fitbit Support Contact 

If your device doesn't track anything, the battery might be deeply discharged. In this case please check this article:

Why isn't my Fitbit device's battery charging? 

[Dianavlo]

Yesterday i Connect Watch and i saw the screen turned on indicating 1% battery, and after a while it syncronized to my cell phone… i leave it charging all night, and in the morning when I unplugged it again screen was black…I plugged it again and appeared 1% battery, I left it charging for 2 hours snd it showed 60% battery and when I unplugged it, again the screen was black… and 1% battery appeared again when i plugged it again … so I think the problem is in battery… thats why screen is black 

Son Watch is not working… the reset don’t worked anyway… something is happening in battery 

[AMTaylor125]

I'm having the exact same issues. Did all the troubleshooting steps and trying to change the face with no resolve. Made a call to support to utilize the Manufacturer's Warranty. My replacement arrives tomorrow; however, it was disconcerting they offer a credit towards a new device instead of a replacement or to replace same device. When I spoke with the rep they said this isn't a common issue but after checking out this thread, it appears quite common. Really hoping this isn't an issue that will reoccur outside of the warranty period since it's clearly a defect. 

Also, I noticed the exact same things... Connected to the battery somehow but still reporting the data. Multiple resets and you get a flash if you're lucky but nothing more.

Hope everyone gets a resolution to this issue!!

[Adognose1]

There is no button on the fitbit or the plug that I can find

[Talahthas]

@Adognose1 There is a round button on one of the flat sides of the USB plug of the charging cable. It's flush with the surface of the plug. That's the button I mentioned above.

[DavideFitbit]

Hi everyone, thanks for sharing all of this information about the inconvenience with your Charge 5 and for confirming that you already tried all the steps suggested. 

The steps mentioned here earlier are usually helpful to resolve display issues. If you already tried these steps and you continue to have the same problem, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around in the Community.