We are unable to update / install one or more apps. Please try again.

[SunsetRunner]

Hello,

I have seen multiple topics on this forum about the issue "We are unable to update / install one or more apps. Please try again" but none gave a working fix to smash this bug.

I get this error message around 20 to 30 times per day and its really annoying because after a reset of my fitbit charge 5 to factory settings, it doesn't fix this bug. I have also tried to reinstall my iOS app.

My fitbit charge 5 version is 20001.188.58 and iOS 17.0 Beta with Fitbit 3.86

Can someone give a working fix or update the app please ?

Thanks for your help

[SunsetRunner]

Hello,

Update on this topic, Im still having this issue with the new version 3.87. Can someone answer me? i'm losing my patience

[gchester]

I only got my Fitbit charge 5 today and that notification has not stopped coming through, tried deleting the app and it’s still going

[Lmssian]

I’m have been having the same issue for two months. The help desk have been very little help and I have even returned my Fitbit charge 5 for a replacement and it has the same issue. 
Does anyone know if it affects other Fitbits because I am considering exchanging mind for a Versa

[ziajian]

I also have the same issue and I don't think there is a fix and I doubt one is coming anytime soon!

Ok, so I spent just shy of an hour on chat with support. I've included the transcript, but I've removed the support person's name (he was nice and did his best, he also did a good job putting up with my impatience). The end result, is after trying a whole bunch of things I still have the same issue. I've included this here in case anyone wants to try all these steps for themselves, or to save them from wasting their time 

----------------------------

Chatting with xxxxxx

Thanks for contacting Fitbit. Choose from the options below to get started.

OK, I'll connect you with an advocate who can help you with
...

OK, I'll connect you with an advocate who can help you with
... / All other devices

Thanks for being a Fitbit customer! Someone will be with you shortly.

We're finding the best advocate to help you.

One moment please...

xxxxxx will be with you shortly. Thanks for being a Fitbit customer!

Thanks for waiting. Please provide as many details as you can so we can get you back on track.

09:20 am

Hi! I'm xxxxxx from Fitbit customer support. Glad to help you on this day.


I hope you are super well, how can I assist you today?

09:21 am

I have a fitbit charge 5, premium subscriber. Continously get "We are unable to update / install one or more apps. Please try again." messages, about 20 times a day. I've searched your help, community forums, google, and any of the suggestions and trouble shooting do not work.

I use an iphone 13 pro max, all updates done

09:22 am

that said, i can use the watch, because it will sync one out 2 tries, but half the time it wont and I get at least 20 of these notifications daily

its annoying enough that I'm likely to return it to best buy and never buy another fitbit product again

hello?

09:25 am

.Thanks for that information

I'll be more than happy to assist you with your Fitbit inquiry.

Let's figure this out together. Before I continue, could you tell me your country of residence?

09:26 am

usa

09:26 am

Thanks

Could you please send me a photo of the issue?

09:26 am

sure give me a sec

09:27 am

Of ocurse

09:29 am

its a hassle to send you pictures, im on my pc, btw. and I have described exactly the notification message,

09:30 am

[screenshot sent]

09:32 am

Thanks for that information.

09:32 am

[screenshot sent]

09:32 am

3 screenshots in 3 minutes, 2 failed, one succeeded.

HOWEVER, this is not my major issue. the big issue is the notifications that happen 20 times a day

the ones that say "We are unable to update / install one or more apps. Please try again."

I cant get a picture of it now because they come at random times and I cant trigger it on demand

clicking "fix it" just pulls up your help website and lets me search... not helpful

09:35 am

But that happen when you try to install a clock face?

09:36 am

i used the default clock face. I did see in the community forums suggests to install a different clock, then sync, etc... I tried all of that and it doesnt help

I have no extra apps installed

i removed everything that it would let me remove and still have the issue

i rebboted both my phone and the charge 5... same issues

09:38 am

But

What app are you trying to install ?

09:40 am

none

just what came on it from default

i dont want any apps but the standard fitbit ones. I dont want a special clock face

09:41 am

[screenshot sent]

09:41 am

thats the notification i get 20 times a day btw

09:41 am

And did you try uninstall and install the Fitbit app?

09:42 am

not yet, but i can do it right now

considering there are hundreds of reports on the fitbit community of people doing tat and it not working im not very optimistic but lets try it

im going to be incredibly upset if i lose my step history

09:43 am

Don't worry your data is safe on our cloud

09:44 am

ive removed fitbit. i am reinstalling now

ive reinstalled the app and I am about to sign in

09:44 am

Thanks for that information

After doing these steps please if the problem persists please contact us immediately with this case number: 50804331 to continue with your case

09:45 am

no, do not leave this chat

09:45 am

Okay O

I am here to help you

09:46 am

ive completed the install

09:47 am

Thanks

now please test if you get any notification.

09:47 am

immediately got the same message, couldnt sync

09:47 am

Try this now

On the Fitbit app, tap the Today tab, and tap your profile picture.

You can find your profile picture in the upper left corner.

Then, tap Set Up a Device.

Choose your device and follow the on-screen instructions to continue.

If it asks to set up as a replacement, please choose it

09:47 am

after 3 attem,pts it synced

09:47 am

I am happy to know that

So is the issue resolve?

I see that your device just to sync

09:49 am

im trying the set up as a replacement thing you suggested

09:49 am

Thanks

Now I can see that your device is set up

And is just sync

09:51 am

Ive completed that process and now tried syncing

09:51 am

Now we did the troubleshooting that can fix the issue. The next step is device testing. I will leave notes on your case if the issue persists and continue with your process. Remember it is a pleasure to help you. your case number is 50804331

May I help you with something else?

09:51 am

its doing the same thing, its failing sometimes and completeing sometimes

09:51 am

Please we did troubleshooting that can fix the issue.

09:52 am

no, we have not fixed the issue

09:52 am

Now please test the device for 3 days to know if the troubleshooting work

09:52 am

do not leave this chat please, we are not done, the problem is not fixed!

its already giving me the same error!

are you listening to me at all?

hello?

09:53 am

Okay

So in that case please try this.

1. Swipe down from the clock screen to find the Settings app .
   2. Open the Settings app Device Info Clear User Data.
   3. Swipe up, then press Hold 3 Sec for 3 seconds and release.
   4. When you see the Fitbit logo and Charge 5 vibrates, your data is erased.

Could you tell me please is it done?

09:55 am

im working on it

ok, the watch turned off, it looks like its rebooting

ok, whats next, its telling me to download the mobile app and wont do anything else

09:57 am

Yes Please now try this

To Set up

First with the device charged and close to your cell phone

1. enter the Fitbit app for your cell phone

2. select the today option in the application

3. select your profile icon

4. select + set up new device

5. select the model of your device

6. Set up the device

09:57 am

now it keeps giving me a message that says lost/bluetooth paring. abort or retry

wont connect to the app

09:59 am

Do you see any error message ?

10:00 am

yes, on my fitbit app while trying to add the device

10:01 am

[screenshot sent]

10:01 am

continuoys loop of thyat

10:02 am

Thanks

And did you try this?.

• Turn the Bluetooth OFF, wait 10 seconds, turn it back ON.
  • Force-stop the app.
  • Try to set up again.
• Restart the Fitbit.
  • Restart the phone.
  • Try to set up again.
• Uninstall and reinstall the app.
  • Try to set up again.
  • If possible, use a different phone

But I can see that your device is set up to the Fitbit app now

Could you please check that?

10:05 am

checking... just a moment

its reconnected, i am still getting failure to sync every other time

10:06 am

But I can see that your device is syncing

10:07 am

try 4 times, 2 successful, 2 fail

yes, but because of the failures im still going to get that notification 20 times a day

so im right where i started

i cant understand why you guys dont have a fix for this, there are hundreds of users on your community forums with the same problem

I understand your situation, you can make the decision you want, remember that we always have our doors open.

Thank you very much for chatting with me


It was a pleasure to assist you. Thanks for contacting Fitbit. I hope you have a good day. Feel free to end the chat

10:08 am

I am so sorry for this

10:08 am

Now the only suggestion that I can give you please with the next update on the Fitbit app that should resolve this issue

The next update is the next week

That should resolver your issue

10:09 am

this has been an issue for people since 2019 and you expect me to believe its going to be fixed in the next update? you have me in tears buddy!

10:10 am

I am very sorry for that inconvenience

10:10 am

i guess this time with you was not wasted. I learned a valuable lesspn to not buy anything from fitbit again. I appreciate you trying to help me. I know this isn't your fault and you did the best you could, so thanks for trying to help.

[SunsetRunner]

Hello,

Thanks for your feedback. I have done all the steps that the support said : Uninstall the app, erasing all user data from the watch, reset notifications, update everything... nothing works.

What's frustrating is not having a support that matches the price you pay for premium. Compared to other companies where you report a problem or a bug, they fix it immediately. But as you can see, they put it at the bottom of the pile as if it wasn't urgent. Besides, we don't even know if anyone has seen our problem. Nobody cares.

We'll see what happens next...

[BezierNougat]

Sorry to hear about the non-responsive customer service but, unfortunately, I'm finding it par for the course with this company.

Given that you've probably tried all the standard 'fixes' (they seem to suggest these for every problem...), the only other thing I can think of is might there be a country issue? Fitbit apparently doesn't have formal approval in all countries for some of the apps - I had to 'change' countries in my app to get some of them to work. So, perhaps try changing your location in the app to another nearby - major - country. 

Good luck.

[SunsetRunner]

The country could be a reason why we get this error but I don’t see which app can’t uninstall or update on my watch. I only have the default clock and default apps installed so there is no reason why I would get an error.

My apps :

Activities, Alarm, ECG, EDA Scan, Find my phone, Settings, Notifications, SpO2, Chronometer

Im living in France and my app is in French, I mean there shouldn’t any limits for apps…

[BezierNougat]

Well it was a thought - I also have the French app, same versions as you, but am not experiencing this problem. My apps:

Notifications, Exercise, Alarms, Timers, ECG, EDA Scan, SpO2, Find my Phone, Settings (these, for some reason, are in English...)

Normally, I'd say contact the help desk, but after trying to read through @ziajian 's transcript, that seems to be a non-starter.

Good luck.

[Tasha777]

I have just had the same. Help chat not overly helpful. Same suggestions as ziajian received. (which I had already tried) Receiving about messages every day (lost count of how many) ever since I have replaced my Charge 23 with the Charge 5. Apparently I will receive and email with a solution. Looking at this thread there isn't one.

[User-unknown]

Yeah same here, got a second hand Fitbit Versa 2 from Cash Converters Australia. Same message “ Unable to install/ update one or more apps “ the only extra app I got is Spotify. Someone on another post said that “ Coach “ is causing the problem it’s not updating properly. Contacted support Delete App restart phone log back in didn’t work. Happens when I get home and connected to wifi not when I’m connected to cellular on my phone. I even made a new Fitbit account and did not sync my phone and still does it, so I’m thinking  “ Coach “ is the culprit.