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[SharpFitC5]

Hi, does anyone know how to fix this issue? When I go into the Fitbit app there is no additional information as to what app it is referring to. The message appears at least 5 times each day. Thanks for any help.

[Talahthas]

Welcome to the Fitbit community, @SharpFitC5!

Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that won't work for you, please try to change the clock face on your device. Here's how to do that:

How do I change the clock face on my Fitbit device? 

If your Charge 5 is working flawlessly afterwards, you can switch back to the clock face you've been using before.

I'll keep my fingers crossed.