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Went to purchase a Charge 5 but it's out of stock

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‎04-01-2022 02:38 - last edited on ‎04-04-2022 18:18 by Fitbit Moderator

‎04-01-2022 02:38 - last edited on ‎04-04-2022 18:18 by Fitbit Moderator

I have a charge 4 which broke under warranty, the connector from the device to the straps broke. So I contacted them, got a choice of either a replacement or 50% off an upgrade. I chose upgrade. So the problem is I went on the website, picked my charge 5, put the discount code in, paid the excess, and no where in this whole process does the site tell me they're out of stock. I got that nugget of information at the confirmation email AFTER they took my money!! 

I feel this is really dodgy, unethical and borderline illegal. They should tell you they don't have stock before you pay them. No idea what to do now. I put in a complaint but all I got was a lousy apology and they still have both my money and my device. 

I checked and this item is in stock at all Officeworks and JBHIFI stores in my city... should have gone to them instead... 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎04-04-2022 18:30

‎04-04-2022 18:30

Hi there, @Tia.w.

 

Thanks for the detailed information and your efforts while getting in touch with our Support team. I understand where you're coming from and I apologize for the experience that you've had while purchasing the Charge 5. Your feedback is truly appreciated and rest assured it hasn't gone unnoticed as it'll help us to improve our services, as well as prevent this from happening again.

 

Because you already have a case created, I've forwarded your comments so they can investigate and see if anything can be done to help you with this matter. They have access to your details so please keep an open communication with them.

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