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What happned to my premium option??

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‎03-10-2022 15:49

‎03-10-2022 15:49

I bought the Charge 5 tracker *off the site* and paid for the 1 year membership and replacement but the help desk says I only paid for the protection. At this point, that's impossible and isn't an option AFAIK.

Can someone with some authority reach back to me on this?

 

Thanks!

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‎03-11-2022 04:41

‎03-11-2022 04:41

I had this problem too and contacted live support and they've said that they'll get back to me via email about it. Not very helpful 😄

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‎03-12-2022 06:47

‎03-12-2022 06:47

Hi, welcome to the Community forums, @redbear762 @OllieCrafoord. 

 

I appreciate all the information that you've shared about this inconvenience with your Premium membership. 

 

In this case, since it would be necessary to review some if your account information and purchases, I do recommend that you continue the communication with the Customer Support team so they can let you know how to proceed or what options are available for you. 

 

See you around.  

Davide | Italian and English Community Moderator, Fitbit


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