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What is the deal with Charge 5 today?

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‎02-13-2022 08:13

‎02-13-2022 08:13

I got the Fitbit for Christmas and have been wearing it since then. All has been good and well until this morning. Now the thing won't sync to my iphone. I tried all the troubleshoot tips... still nothing. I have it on the charger now and it shows it is charging but the % hasn't changed in 15 minutes... what has happened to my Fitbit??!!

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11 REPLIES 11

‎02-13-2022 08:56

‎02-13-2022 08:56

Same with mine. Today Feb. 13/22

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‎02-13-2022 11:14

‎02-13-2022 11:14

Exactly the same hear. Bought charge 5 for wife's Christmas present, all okay until today and now it won't sync. Running on Android 12(pixel). Have tried reset on charge, removed app, re-installed app, deleted device, re-added device as new device but it will not sync! The app finds it, I put the passcode in then it just fails. Not happy, sort it out please fitbit

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‎02-13-2022 11:59

In response to Vernian

‎02-13-2022 11:59

So support had me go to settings on the Fitbit, device info, clear user
data. Then set the Fitbit back up through the app.
Everything is working now, except I lost all data from about 3am on…
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‎02-13-2022 12:49

‎02-13-2022 12:49

I'm having the same problem with syncing. it started yesterday at 3 pm.  tried all the trouble shoot tips.  now its not taking the charge also.

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‎02-13-2022 14:01

In response to Mommom197

‎02-13-2022 14:01

Go to setting, device info, clear user data.  Then set up the Fitbit again through your phone and app.

It worked for me.  Mine also wasn't showing that is was charging up, but after everything got reset, my phone showed it was charged up.

This was so weird.

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‎02-13-2022 19:32

In response to ownedbyACD

‎02-13-2022 19:32

I'll have to try it. When i get a chance.. thank you.
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‎02-14-2022 00:09

In response to ownedbyACD

‎02-14-2022 00:09

This looks to have worked for me too. Thanks for the update.

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‎02-14-2022 05:23

‎02-14-2022 05:23

Same here!

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‎02-14-2022 06:40

In response to Vernian

‎02-14-2022 06:40

Same here. Based on the step counter, phone lost contact with the charge five and around 4 o’clock on Saturday. Weirdly, The charge five itself says that I have taken nearly 12,000 steps this morning (Monday, by 9:40 a.m.).

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‎02-14-2022 12:50

‎02-14-2022 12:50

Same here.  Got it for Christmas and all of a sudden it won’t sync no matter what I seem to try.  This is the 3rd FitBit I’ve had in 5 years, usually like to upgrade but have been quite disappointed with this one.

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‎02-14-2022 13:12

‎02-14-2022 13:12

Mine too! Hasn't sync'd since 1:10pm yesterday 

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