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When in biking my Charge 5 doesn't show heart rate

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‎06-15-2022 20:33 - last edited on ‎06-25-2022 19:32 by Fitbit Moderator

‎06-15-2022 20:33 - last edited on ‎06-25-2022 19:32 by Fitbit Moderator

When in biking or hiking it doesn't show heart rate, it shows calories burn, time, pace, timer.

HR is turned on.

The only way I can see heart rate is to  select finish and exit, then go to display settings , scroll up to HR.

I would also like to see my HR on a flip of the wrist during a workout.

I was hoping for more from a $200 tracker.

 

Moderator edit: updated subject for clarity

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‎06-25-2022 19:31

‎06-25-2022 19:31

Welcome to the Fitbit Community, @Savanna06.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 5.

 

There are some factors that can affect your heart-rate reading on your Fitbit device. If you haven't done so, please follow these tips to resolve heart-rate tracking issues.

 

In addition, you can turn heart-rate tracking off and back on. For instructions on how to navigate your Tracker, please visit this article.

 

If you tap your Charge 5 screen during a workout, you should be able to see your heart-rate. It will show up each time you turn your wrist. If you would like to make any suggestion, please visit the Feature Suggestions board which is constantly monitored by our engineering team.

 

Hope this helps.

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