01-09-2024
07:08
- last edited on
01-10-2024
08:43
by
CrisVillaFitbit
01-09-2024
07:08
- last edited on
01-10-2024
08:43
by
CrisVillaFitbit
Hi! I wasn’t able to find my premium subscription anywhere. I looked on here and google and apple app but nowhere to be found. So I cancelled the automatic payment on Apple but I am now receiving emails about payment issues! What do I do?? It is nowhere to be found.
Moderator edit: edited title to clarity.
Best Answer01-10-2024 08:46
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-10-2024 08:46
Hello, @Mommabear78 Welcome to the community, it is nice to see you here.
Thanks for explaining your situation about how to manage Fitbit Premium Subscription using your Charge 5.
My best recommendation would be checking 'How do I manage or cancel my Fitbit Premium subscription?' to know how to do so.
Let me know how it goes once you've done it.
Best Answer01-10-2024 09:51
01-10-2024 09:51
Best Answer01-10-2024 13:45
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-10-2024 13:45
Hello @Mommabear78
You might want to contact Fitbit support (<-- click link) to help you manage your Premium subscription, especially about the payment issues emails you've received.
Rieko | N California USA MBG PE
Best Answer