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White screen - for past week. None of the suggestions to restart or change clock face work.

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‎03-07-2023 06:22 - last edited on ‎03-09-2023 03:59 by Moderator Alum

‎03-07-2023 06:22 - last edited on ‎03-09-2023 03:59 by Moderator Alum

None of the suggestions to restart or change clock face work. have restarted several times, and tried 4 different clock faces.  No impact.

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‎03-09-2023 04:12 - last edited on ‎07-22-2025 19:56 by Fitbit Moderator

‎03-09-2023 04:12 - last edited on ‎07-22-2025 19:56 by Fitbit Moderator

Hi, it's good to see you visiting the Community for the first time, @Brierson. 

 

Thanks for sharing that you've been having this inconvenience with your Charge 5 and that you already tried the steps shared in the forums.  

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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