help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

White screen on Charge 5 😔

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2023 11:29

‎02-28-2023 11:29

Anyone else had the problem where they've got a full on white screen when trying to wake fitbit? Have tried charging it this morning but still hasn't corrected it. It glitched a bit and I was able to restart it as I saw a menu, but that didn't help either. Little help? 😢

Best Answer
0 Votes
1 REPLY 1

‎02-28-2023 12:19

‎02-28-2023 12:19

Welcome to the Fitbit community, @Lexiknz!

Sad to hear that your Charge 5 isn't working properly. What might solve your issue is restarting your device following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If that won't work for you, I'd suggest to contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes