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Why does my Charge 5 die after 90 minutes cycling?

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‎12-16-2024 04:47

‎12-16-2024 04:47

No matter how much battery is left in my Charge 5, after about 90 minutes cycling the screen goes blank and it doesn't come back to like until it's plugged in.  When I've plugged it in, it will show 60 or 70% charge.  I need the tracker and clock to work while I'm exercising...otherwise it's pretty useless! 

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‎12-18-2024 14:27

‎12-18-2024 14:27

Welcome to the forums @SalSW.

Thank you for providing the information regarding this difficulty experienced with your Charge 5. 

I'm not sure if you have tried to restart the device. Please follow the steps listed in the help article: How do I restart my Fitbit device?

In addition, confirm that you performed the troubleshooting steps included here: Can I extend my Fitbit device's battery life?

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