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Why does the warranty not apply if you buy a Charge 5 on Amazon?

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‎08-27-2023 01:20 - last edited on ‎08-27-2023 04:59 by Fitbit Moderator

‎08-27-2023 01:20 - last edited on ‎08-27-2023 04:59 by Fitbit Moderator

why doesn't the 12 month warranty apply if you bought your Charge5 on Amazon???

Moderator Edit: Clarified subject

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‎08-27-2023 04:15 - edited ‎08-27-2023 09:28

‎08-27-2023 04:15 - edited ‎08-27-2023 09:28

Hello @L.Uveskog and welcome to the Community.  Amazon is a marketplace site.  Many things are sold by Amazon, but more than half of the stuff is sold by third party sellers.  An item must say that it is Shipped from and Sold by Amazon in the purchase details.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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