Why was my post moved to Charge 5 board?

[bas_rodriguez]

I was happy paying with Fitbit Pay with my Charge 4 and now with my Charge 5. I've made numerous payments and have never had any problems. But now, when I've switched to Wallet within Fitbit, all my payments are declined. The strange thing is that I can pay perfectly with my mobile phone and the same card with Gooble Wallet.

Moderator Edit: Clarified subject

[bas_rodriguez]

Who has moved this post here from product feedback board? 

@Rich_Laue suggested that board and I wrote there.

This is the evidence.

Now I have two posts in this board with the same subject.

Thanks Fitbit. I have no comments.

[Odyssey13]

@bas_rodriguez  only a Fitbit Moderator has the ability to move a post from the product feedback forum area.

[LizzyFitbit · Accepted solution]

Hi there, @bas_rodriguez. @Odyssey13 Thanks for the heads up!

@bas_rodriguez Thanks for the details and screenshot provided. I'd like to explain that the Product Feedback board is a place where you can post an idea that you wish to see in the future. However, the Help Forums is the right place to post any inquiry that you may have regarding our products and services. I understand you were directed to that board and I'm sorry for the inconvenience this has caused.

To keep the forums organized and on-topic, we'll provide you with assistance in your other thread which can be found here. I appreciate your feedback as it'll help us to improve and prevent this type of experience from happening again.