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Will a new Charge 5 just brick as well? Can FitBit tell us what's happening?

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‎07-16-2023 07:39

‎07-16-2023 07:39

As so many have experienced lately, my Charge 5 completely stopped working yesterday, and when I contacted customer support they never mentioned anything about the firmware problems.  They treated this like just a random breakdown, and sent me a code for 35% off since I'm past warranty.  It was only when I came to the online community that I learned about everyone's Charge 5's breaking now, presumably relating to the firmware update.

 

I really rely on my Charge 5, pay for Premium, and had been about to buy one for my daughter as well.  But I don't want to buy an entirely new Charge 5 (especially when this one is less than a year old - it was a replacement for my previous one that broke less than a year in) if the new one is just going to experience exactly the same problems and break right away as well.

 

Can FitBit please tell us that they're aware of the widespread Charge 5 breaking issue, and that they have some idea of what's going on and are working on a fix?  Can FitBit gives us any information at all about this? 

 

Otherwise, why would I buy a new one that will just break as well, due to the same issues?

 

If FitBit could fix or replace the Charge 5's that were broken due to the firmware update, that would be much better.  But even if they don't, could they at least inform us of what's going on, and give us some confidence that buying a new Charge 5 would work and not break right away too?

 

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1 REPLY 1

‎07-16-2023 09:39

‎07-16-2023 09:39

I came to this forum to try and work out why the gps has suddenly stopped working and am reading all these horror stories with the new firmware update bricking their devices with only a 35% discount on a new one as a solution.

I too rely heavily on my tracker and health data progress and I am now really scared of what is going to happen when the new firmware is forced upon me too!

But in Australia it doesn’t matter how long the warranty is, our consumer law states that consumers rights are protected and that if an item isn’t fit for purpose or last for the reasonably expected length of time then the consumer has the right for a refund or replacement. And an expensive item like the charge 5 should be both expected to last longer that 2 years, as well as not be bricked by the company’s own firmware update. If the tracker can’t handle its own company’s firmware or phone app updates that are pushed onto the consumer then it isn’t fit for purpose.

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