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Wire from back of Charge 5

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‎09-01-2022 12:56

‎09-01-2022 12:56

Has anyone ever encountered this problem? A small loop of very delicate wire (I guess it is wire) is coming out the back of my Charge 5. It is along the edge of the inner rectangle that lights up. 

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‎09-03-2022 07:21 - last edited on ‎12-26-2024 06:52 by Fitbit Moderator

‎09-03-2022 07:21 - last edited on ‎12-26-2024 06:52 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Nan116. 

Thank you for sharing this information about the problem you experienced with your Charge 5. 

I've sent your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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