Won't start and 5 dots on screen Charge 5

[kanedenmk]

all I have on my screen is 5 dots the middle one is green

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @kanedenmk. 

Thank you for sharing all these details about the issue you've been experiencing with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with. In this case, they will let you know how to proceed and you should be receiving a response soon. Please keep an eye on your inbox. 

See you around. 

[Brian-Allen]

it happened to me.  Just go in to charge 5 gallery and install a different clock face this will solve it.

It is still recording data as you will see in the app.

[DavideFitbit]

Thank you for sharing the steps that worked for you to resolve this problem, @Brian-Allen. 

See you around.  

[Sue-HR]

Worked first time- thank you!

[DavideFitbit]

Welcome to the Community forums, @Sue-HR. 

That's great news, thank you for sharing this update!