Wouldn't sync, now wont pair with my phone Charge 5

[SunsetRunner]

I'm so over the problems with the Charge 5, wouldn't sync all day. restarted phone, Charge 5, unpaired now my phone won't pair with Charge 5, just saying failed to connect to Charge 5, check for the issue and try again. If only I knew what the issue was?

Moderator edit: subject updated for clarity

[DavideFitbit · Accepted solution]

Hi, thank you for sharing this information about the inconvenience that you're experiencing with the Charge 5 and the troubleshooting steps that you already tried, @SunsetRunner.  

Before considering other options, since you already tried the restart procedure, please follow all the recommendations listed in this article to resolve problems during the set up process. This has been useful for other users experiencing something similar as well. 

In addition, make sure to check the compatibility requirements listed here. Keep in mind that it's necessary to have Apple iOS 13 or higher, and Android OS 8.0 or higher. 

Thank you for taking the time to share your feedback about this as well. 

Hope this helps, I'll be around. 

[SunsetRunner]

It's fixed, by turning the phone and watch off and on several times, disconnecting charge 5 from my phone turning both off/on again then reinstalling.

Have no idea what fixed it but it's fixed.

[DavideFitbit]

That's good news, thank you for sharing this update, @SunsetRunner! 

Have a great day.  

[JurajKa]

Best solution -

Remove your Charge 5 from your FitBit account

Uninstall FitBit app from your phone

Unpair Charge 5 from your phone in BlueTooth

Clear user data in Charge 5

Restart your phone

------

Take another phone

Install FitBit app

Create FitBit account with another email adress

Add your cleaned Charge 5 to this new account

Update firmware of Charge 5

Remove Charge 5 from this "new account"

---------------------

Take your former phone

Install FitBit app

Log in to your former account

Add Charge 5

Done

[DavideFitbit]

@JurajKa Thank you for sharing all these steps. I'm sure it will be useful for other users as well. 

Have a good day.