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Wrong data, wrong active minutes

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‎04-12-2022 12:14

‎04-12-2022 12:14

5700 steps and I have burned 3870 calories and have 1,440 active min. This can NOT be correct. How do I fix this?

20220412_150755.jpg

 i need some answers. Is it my fitbit? I just got it fitbit charge 5 in Jan 2022. 

I have tried to restart, and delete data. And it still comes up with this crazy data.

Someone please tell me how to fix this. 

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4 REPLIES 4

‎04-11-2022 17:40

‎04-11-2022 17:40

For the past few days, the calories burned has been way off. Today it says I burned 5,455 calories.  That has to be way off. What's going on?

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‎04-11-2022 18:30

In response to SunsetRunner

‎04-11-2022 18:30

Check your weight.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-11-2022 18:51

In response to JohnnyRow

‎04-11-2022 18:51

I log in my weight almost daily, and it hasn't changed much.
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‎04-14-2022 05:21

‎04-14-2022 05:21

Is there a glitch in the app/software? Because burn calories way off, active min are screwy, and I'm getting notifications from 4 years ago. I delete them and they come back as unread. I have Uninstaller and reinstall the app so many times I can't count anymore. I have cleared cache, and data.  I have contacted someone from fitbit via direct message Twitter (which I had to install and creat an account, I don't use twitter) and he still didn't solve this problem. 

I have used fitbit, different devices for over 9 years. This is ridiculous on what is going on.

 

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