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Charge 5 stuck on a red X

‎08-29-2025 20:20 - last edited Saturday by Fitbit Moderator

‎08-29-2025 20:20 - last edited Saturday by Fitbit Moderator

My fitbit is displaying a red X in a circle and will do nothing. Help

Moderator Edit: Clarified subject

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2 REPLIES 2

Saturday

Saturday

Hi there, @Arteacher64. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is stuck on a white X in a red circle. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps:

- Sync in the Fitbit app. From the Today tab, tap the devices icon > device > Sync Now.
- If Sync Now doesn’t show an update banner, please tap the devices icon > your device > Gallery. The app should show a pop up to install the missing apps and recover the device.
- Restart your device. For more information, see How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


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Best Answer

Saturday

In response to MarreFitbit

Saturday

Hello, I too have a solid red light coming out of the back of the watch as of this afternoon. I have attempted to restart it using the above methods and the response was the watch starts vibrating and the screen flashed bright white a few times. Now it's quiet. Any other ideas? Thank you.

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