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**ahem** Charge 5 won't connect to phone off-grid

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‎06-12-2023 21:12

‎06-12-2023 21:12

Went to play in the mountains where there is no cell service and discovered that the Charge 5 trackers won't sync to the app even though it's connected via Bluetooth.

I can't find any mention of that in the sales info. Think I've been ripped-off!

Imagine, a fitness tracker only for city folks! Well I guess they need it more than us outdoors type.

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3 REPLIES 3

‎06-12-2023 21:37

‎06-12-2023 21:37

Hi @lwerman  you can find more information in this article - click to read.  Your Charge 5 will hold seven days of data before you need to sync. click and go to page 55 of the user manual .

Stepping in the U.S.A. since September 2013. Android 14

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‎06-13-2023 04:42

‎06-13-2023 04:42

I went on a cruise  on the 3 Of June 

and my daily  fitbit  is wrong  and not working  fit it to connect  to my phone  and Tablet   I have a new phone  number. Thanks 

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0 Votes

‎06-13-2023 05:38

‎06-13-2023 05:38

@lwerman   I agree with you that this requirement isn't prominent on the Charge 5 page in the Fitbit store.  But it is listed in the full features and specs.  If you scroll down to the pink Full features & specs, this is in the Specs section: Syncing requires Bluetooth LE, an internet connection and location permissions granted on the phone.  Your data is transferred using Bluetooth, but syncs to your account.  All Fitbit models sync this way.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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