banks/credit cards

[Endapurple]

hi my name is Sue and I'm new to Fitbit.. I brought the new Fitbit Charge 5  because it has Fitbit pay. Since receiving the watch I can't use it due to my bank/building society is not on there. will other places be added? or do I need to ask my bank/building society about this.

thank you in advance x

[Odyssey13]

Hi @Endapurple and welcome to the forums. You're right about contacting your bank.

This was posted by a Fitbit Moderator:

"Fitbit Pay is enabled for the top banks in the US and 200+ banks internationally in 27+ countries. We’re always expanding our bank partnerships that support Fitbit Pay. View our complete list of supported banks at www.fitbit.com/fitbit-pay/banks.

If you don’t see your bank on the list, you can contact your bank in a private communication or on social media and tell them that you want to use Fitbit Pay to make contactless payments from your Fitbit device. Ask your bank to see www.fitbit.com/fitbit-pay. Note: It’s up to your bank to decide if they want to support Fitbit Pay."

[Endapurple]

Thank you for your quick response. I will look into it x

Sent from my iPhone

[shave35]

I guess my question would be. If your bank is not on the list, How would you be able to add them if they are not listed? if they did say yes to supporting fit pay?

[Odyssey13]

Hi @shave35  as customers of these banking institutions, all we can do is ask them to get with Fitbit. There is no way for us to know when or if the banks get with Fitbit until we're notified.

[Endapurple]

I messaged my bank and they said no they not doing Fitbit but if any change they will let me know.
I find it strange through has I had a Fitbit blaze in 2007 and it worked with my bank then but not now.

Sent from my iPhone

[Odyssey13]

@Endapurple your first post said you were new to Fitbit and your last post said you had a Blaze in 2007? Things change over time and banking institutions change all the time. Banks merge, change their business partners, have staffing problems due to the pandemic and so much more we customers will never know about. It's possible your bank decided it wasn't worth the extra effort to be part of the Fitbit Pay program. At the very least, it would require additional personnel and adherence to regulations.

[Endapurple]

Oh I see thank you ☺️ yes I’m new to this Fitbit as it’s been a lot of years since my blaze so things change.

Sent from my iPhone