09-21-2022 06:52
09-21-2022 06:52
I received an email that I am getting an RMA/Replacement. charge 5 graphite pebble. What does this mean? is this just a refurbished one?
Best Answer09-21-2022 07:59
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-21-2022 07:59
Hi @cherylbryk RMA means Return Merchandise Authorization. Graphite is the color. Pebble is the main portion of the device, minus the bands. When you receive a replacement, it's just the pebble and not the bands or charger. Sometimes they send new pebbles and if the color you want isn't available in the warehouse, they might send a refurbished one.