fitbits won't sync

[wooweeboo]

I have both a Charge 5 that I use all the time and and Versa 3 that I keep as well. I only have the Charge 5 on my app. Last night the Charge stopped syncing. I did all the troubleshooting SEVERAL TIMES. Tried another phone, tried my tablet, nothing. It goes thru pairing and gives me a code but then it says try again. I also tried my Versa 3 thinking it just an issue with my Charge 5, but it won't sync either. I talked with Customer Support this morning and they went thru all the trouble shooting steps as well and it still won't work and nothing they can do. I am so upset. 

[Rich_Laue]

When changing devices, we do not go through the setup process, we do not try and pair the tracker. The tracker gets setup, once, to your fitbit account. 

When changing phones, tablet, etc.

• Turn Bluetooth off on the first phone.
• Load  the fitbit app on the new device
• Log into your fitbit account. 
• The fitbit app will prompt you through the connecting of the tracker to the new device. 

Do you have any tracker connected to your fitbit account?

Did you try clearing cache for the fitbit app? 

How about the data? 

Make sure that only one phone, tablet, etc has Bluetooth on. 

[wooweeboo]

I have nothing they can do. Just offered me 35% discount on a new one but not real sure I ever want another fitbit again. I just want mine to work.