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how to update my device without losing all my personal info

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how do I update my dashboard with a new device without losing my personal info 

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Hello @cabinquilt and welcome to the Community.  You are going to add your new Charge 5 to your account.  What happens when you follow the directions depends on your current Fitbit.


Attach your Charge 5 to its charging cable and charge it.  Tap on your profile avatar on your mobile app, then tap on the blue + Set Up a Device.  Choose Charge 5.  If your current Fitbit has a Gallery, the Fitbit app will remove your current device and replace it with the Charge 5.  If you are using an older device like a Charge 2, then the app will simply add the new Charge 5.


As long as you add the new Fitbit to your current account, you won’t lose any data.

 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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