iPhone won't find my Charge 5

[shwerdna]

my Charge 5 wasn't syncing. So went through a bunch of steps to get it to sync, finally told iPhone to 'forget' the device. Now cannot get it to 'show up' in my iphone bluetooth. Seems like I've tried everything. Thoughts?

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @shwerdna. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around.

[Finley]

I have restarted my Charge 5 2x, restarted the app, deleted and reloaded the app to my iPhone, and it still will not sync ! Please advise 

[DavideFitbit]

@Finley Thank you for sharing that you've been experiencing the same inconvenience with your Charge 5 and that you already tried a few steps to try to resolve it.  

In this case, if you already tried the troubleshooting steps mentioned here earlier and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.