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multiple issues with charge 5

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‎01-10-2023 11:02

‎01-10-2023 11:02

i bought my wife and i one each.

 

my wifes has stopped working. ive tried to reboot it, no sign of life. its 3 months old

 

prior to that it collected false time data, wrong time of sleep etc

 

Mine doesnt collect data about stairs. Apparently ive not climbed any stairs since purchase despite living in a first floor, no lift apartment

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‎01-10-2023 11:21

‎01-10-2023 11:21

update

 

wifes charge cable broken, used mine its now charging

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‎01-11-2023 07:44 - last edited on ‎09-03-2024 15:55 by Fitbit Moderator

‎01-11-2023 07:44 - last edited on ‎09-03-2024 15:55 by Fitbit Moderator

@Salvador1 I'm glad you got your wife's Charge 5 working. If you believe that her charging cable was defective, you may want to contact Customer Support to discuss your warrantee options. 

The Charge 5 does not contain an altimeter. That is the piece of hardware needed to detect stairs. This means that the Charge 5 cannot count flights of stairs and it will never be able to do that. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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