my charge 5 keep turning off at random

[greg2001]

my Fitbit charge 5 turns off at random throughout the day i then cannot use it until i connect it to the charger even though it is fully charged any solution would be greatly appreciated

[Wibby]

Hello @greg2001 

That's certainly not normal for a Charge 5.  Have you tried restarting from the charger?  Plug it in and then press the button at the USB end 3 times until the logo appears?  Sometimes that can fix problems...

Here's a picture of the button, just in case.

It's also worth checking that your Charge 5's firmware is up to date.  It should be on 20001.149.11 and the App should be 3.55.

I hope that helps a bit.

[greg2001]

This is only a temporary solution it still turns off automatically later

[Wibby]

Ah, I see @greg2001 

In that case, you should contact Support.  The best way to talk to them is through chat (you can take screenshots if need be).

You can reach them by tapping on Help at the bottom of this page, then Get Support, then Live Chat.

Good luck!