my charge 5 only has 10 hours of battery

[sodawatch]

one night i put my charge 5 on the charger and when i woke up i took it off the charger then after doing a hike 10 hours later only 4% battery life !

[sodawatch]

my charge 5 dosen't sync i'm dissapointed beacuse earlier it also only had 10 hours of battery i might go to garmin if it keeps up!!!

[sodawatch]

my fitbit only had 10 hours of battery, it wont sync to my computer, and clocks don't work at all i want to go to garmin but maybe fitbit can say something about it or come out with a better activity tracker and i'm dissapointed and i love fitbit but i hate a non use activity tracker come on fitbit!!!

[Odyssey13]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[W_D_S]

Lucky…my battery only lasts an hour thanks to their recent update. The device was two months old when it became unusable. Zero help or resolutions from Fitbit so here I am having thrown away money on a device that doesn’t work and needing to get a new one. Never thought Fitbit was such a horrible company but I’m definitely spreading the word so they don’t rob other customers like myself. 

[sodawatch]

my charge 5 wont charge to 100 % wont add clocks wont sync and only has 10 hours of battery and is cracked on the screen please fitbit tell me what to do right NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! or i will go to garmin

[Odyssey13]

@sodawatch these are the community forums and you need Fitbit customer support.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[jvermont]

Same, I'm getting under 2 hours from a full charge. It started after this recent update. 

[sodawatch]

my charge 5 only has 10 hours of battery and wont sync

[Odyssey13]

Hi @sodawatch have you gotten in touch with customer support? I posted the contact information previously.