my fitbit charge 5 stopped working after 14 months of use

[AnnM410]

My Charge 5 stopped working yesterday for no reason. The screen went blank and I couldn't revive it. I put it in the charger last night to fully charge it. When I took it off the charger I saw 100% on the screen and was able to sync it with my app but after that it went blank again and I can't revive it or reboot it. Please advise

[Gr4ndp4]

Hi, @AnnM410 , Check the restarting procedure as described in this Video

The timing with the cable button is critical.

If you have synced the Charge 5 & Fitbit app change the clock face to another (you can change it back later) This is sometimes at the root of display problems.

Allowing you have restarted and synced but have not been able to change the Charge 5 clock face I think your best next step will be to talk to "Customer Support". It's a good move to note the steps you have taken & the results so you can brief the agent and allow them to quickly understand your problem, Use the chat facility or phone for a prompt response.

I hope this helps.

Cheers

[UlrikeDG]

You might be interested in this thread: https://community.fitbit.com/t5/Charge-5/Display-and-battery-issues-with-Charge-5/m-p/5406773

Definitely try the troubleshooting steps, and contact customer service if that doesn't work. If your device is out of warranty, they'll offer you a 35% off coupon to purchase a new Fitbit (does not stack with other discounts). If you purchased with a credit card, sometimes they offer an extended warranty for electronics.