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phone full charge but wont turn on snd and just have dots

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‎03-20-2022 16:32

‎03-20-2022 16:32

fitbit full charge but won't  turn on and only have dots

 

Best Answer
1 REPLY 1

‎03-20-2022 17:24

‎03-20-2022 17:24

Hello @SunsetRunner 

 

I'm sorry to hear about your problem.  Some people have found restarting the tracker helps in this situation.

 

Connect it to the charger, then press the button at the USB end 3 times.  You might have to experiment with the timing between presses.  Hopefully the logo should appear and it should start working again.

 

E816E673-1B85-459C-AC20-7DEBFB263A11.jpeg

 

Also, did you try changing the Clock Face recently?  I have heard that some clock faces cause problems (I don't know which ones though unfortunately).  It could also be an idea to try changing the Clock Face in the App too (if you changed it before the crash).

 

I hope that helps a bit.

Best Answer