help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Oops. Looks like there's no internet connection" when trying to download a clock face on Charge 5

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2023 00:23 - last edited on ‎02-18-2023 08:40 by Fitbit Moderator

‎02-18-2023 00:23 - last edited on ‎02-18-2023 08:40 by Fitbit Moderator

I have since yesterday a charge 5. Everything is working well. The syncing is also well. But when I go to galerie I get the message that there is no Internet. How can I solve this?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-18-2023 08:40 - edited ‎06-13-2023 08:52

‎02-18-2023 08:40 - edited ‎06-13-2023 08:52

Hi there, @Sandra6820zw. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎02-18-2023 08:40 - edited ‎06-13-2023 08:52

‎02-18-2023 08:40 - edited ‎06-13-2023 08:52

Hi there, @Sandra6820zw. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes